Through the many changes to e-commerce and delivery, LaserShip has continuously adapted to ensure they always provide shorter transit times, more flexibility and lower costs than our competitors. Thanks to this proactive approach, theyâve grown to be the largest regional last mile carrier in the country.
If your package is marked delivered but you cannot locate it, please submit an inquiry with LaserShip after tracking by choosing âTracking shows delivered; no packageâ. This will open an investigation for the package. Then check your email for more information on the investigation process. If youâve already placed an investigation and itâs been more than 2 business days with no updates or package location, please contact your retailer for next steps and further assistance.
When a delivery is marked as âattemptedâ it means that the package was loaded onto a vehicle, but LaserShip was unable to deliver it to the final destination. This could be for several reasons, including issues with package safety, the delivery address, or accessing the delivery location. If youâre disputing that a delivery attempt was made, we apologize. Please take a moment to check your âship toâ address on your retailerâs website. If there are any corrections or additions like delivery instructions or access codes, please submit an inquiry after tracking by choosing âAdd Delivery Instructions to Orderâ. You package should be attempted within 1-2 business days. Weâre unable to make same day reattempts.
If your package is delayed, LaserShip are working to deliver it safely and soon. If tracking only shows âLABEL CREATED, TRACKING DETAILS WILL BE AVAILABLE ONCE THE PACKAGE ARRIVES AT THE LASERSHIP FACILITYâ that means your package has not been received by LaserShip for delivery. Generally, if your status has not changed in 3 business days, please reach out to your retailer for assistance.
For security reasons, your retailer will need to approve changes to your delivery address. Please contact your retailer.
If you have delivery instructions to add to your order please submit an inquiry after tracking by choosing âAdd Delivery Instructions to Orderâ. This is the best way to communicate instructions to our team and driver. Please note that if your package is out for delivery, the instructions may not be available until the next delivery attempt within 1-2 business days. (If youâre trying to change your address, please contact your retailer - see below for more information)
Parcels app will help you track the status and location of your parcel delivered by LaserShip.
by tisunov