Since 1999, International Bridge has been providing high-quality, small-parcel shipping services to some of the largest ecommerce-retailers in the world. By designing solutions focused on consumers that are demanding low-cost or no-cost shipping from their ecommerce providers, International Bridge is changing the small-parcel-shipping paradigm by enabling high-volume shippers, domestically and internationally, to efficiently and effectively reach consumers in all areas of the U.S.
Due to the outbreak of COVID-19 worldwide, airlift, line-haul and supply chain services are limited, so longer transit times are expected for package deliveries across the US.
You can track your parcel by inputting your parcel’s tracking ID or tracking number, on this tracking page.
You can track your order with us by inserting your tracking number or order number at: parcelsapp.com/en/carriers/myib-international-bridge.
MyIB offers fast, affordable & reliable solutions into and out of China.
When you are shipping to or from China, it's important to have full transparency all the way. Shipping with International Bridge gives you that, as we are handling your packages ourselves instead of handing them off to a third party. With offices and employees on the ground in China, we have the experience, the people and the technology to take care of your business.
How long is MyIB transit time? Typically packages are delivered to consumers in 4-7 business days.
China to US delivery times:
For domestic shipments IB targets 3-5 business days from when we receive your package. Most (80%) are delivered within three days depending on the locations. For IB International (Asia to US) shipments, they target 4-7 business days.
Tracking numbers may look like 4208525792748927005374000007474108 (30-35 digits starting with 420) or 92748927005374000007474108 (26 digits starting with 9)
When a package is delivered, IB final-mile delivery partner, USPS, scans the package to indicate that it has been delivered to the address on the package. As none of the packages we deliver require signature confirmation, your quickest resolution would be to immediately contact your local Post Office and see if they can resolve the issue or file a claim directly with them.
We suggest checking with neighbors and family members in case someone else received your package either by accident or simply because they were at your address when the package was delivered. If you still cannot resolve the issue by speaking directly with your local Post Office, you can also try calling the company you purchased your package from or contact MyIB.com and they will try and help you in these instances.
A USPS Postal Qualified Wholesaler (PQW) is an identification offered to few business mailers. The PQW mark provides assurance the professional business mailer has completed a thorough review process with the USPS. The operational practices and wherewithal of the PQW mailer fully comply with all mail preparation and data requirements required by the postal service. The PQW has met volume requirements and evidenced the ability to prepare manifests and induct correctly to USPS international service centers (ISC). Postal Qualified Wholesalers have access to bulk mailing products offered by the USPS. Valuable products and programs that are available only to wholesalers.
For a full list of USPS Postal Qualified Wholesalers visit USPS.com.
Parcels app will help you track the status and location of your parcel delivered by MyIB International Bridge.
| Status | Description |
|---|---|
| Arrived at Post Office | Typically, this status indicates that our warehouse personnel have delivered your package to a Post Office facility so that they can complete the delivery directly to your address. Although this does not always mean the Post Office has scanned it into their system, it is an indication that we have delivered it to them and that they are processing the package. Sometimes this status simply means that your order was dropped off at a main Post Office for sorting and shipping to your local Post Office. The following are examples of some of the main sorting facilities: Anchorage – AK, Honolulu – HI, and Carolina – PR. If your package has this status and you normally pickup your packages sent via USPS at your local post office, then typically you are able to pick up your package at the Post Office at this time by using your tracking number. |
| Delivered | This status means that we have received confirmation from USPS and that the package was delivered to the intended address. |
| Missorted or Mis-shipped | This status appears when your package has mistakenly been shipped to an incorrect address. It also means that the mistake was discovered, is in the process of being corrected, and that the package is being sent to the proper address. In most cases missorted or mis-shipped packages are re-routed to the correct address within 2 business days. If you do not receive your package soon after it has been mis-sorted, please International Bridge at MyIB.com |
| Notice Left | This status indicates that our final-mile delivery partner, USPS, attempted to deliver your package but was unable to (this could be because you weren't home, or your package is too large for your mailbox, or your address is undeliverable through your local post office, etc.). In this case, USPS informed us that they have left you a notice to pick up your package. You can either call your Post Office to request a redelivery or go to the Post Office to pick up your order. Be prepared to provide them with your tracking number. Post Offices usually hold packages for some time before sending them back to the company-shipper. |
| Received data | This status indicates that we have received the necessary data for your package from the company where you made your purchase. However, it does not mean we have received the actual package to ship—it usually takes a day or two for the package to get from the company- shipper to our warehouse. |
| Rejected or Refused | This status appears when the package was delivered, but the customer refused to accept the package. In this case, the package will be returned to the company from which you placed your order. |
| Returned | This status indicates that your package has been sent back to the company-shipper. As USPS typically uses the least-costly method for returning packages, this process can take a long time to return a package to the sender. If this return was done in error, we suggest you contact the company where you made the purchase and see if they will reship your order prior to receiving the returned package. |
| Undeliverable as addressed or Wrong Address | This status indicates that the package was undeliverable because of a problem with the address provided on the box or because the Post Office does not have the option of street delivery. The USPS is typically quite efficient at returning these undeliverable packages within a day or so. So usually, the package will not be available for pick up unless you catch this error fairly quickly. In these cases, the Post Office will typically return the packages back to the company-shipper. |
| Under Investigation | This status indicates that our Customer Service team is currently looking into a specific service issue as it relates to your package. |
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